Terms of Use

Twinly Lab lets a creator build an AI twin with their likeness, cloned voice and knowledge. Fans open the creator's public link and talk to the twin in a live video conversation, without scheduling or creating a fan account. Creators set a per-conversation price within their plan's limits.

The twin is software. It is not the creator, it is not a live human, and its answers are generated by AI models. Nothing it says is professional advice.

You must be at least 18 years old to create an account. You are responsible for the accuracy of your account details and for everything done through your account. Tell us immediately if you believe someone else has access to it.

You keep ownership of everything you upload, including footage, photos, voice recordings, and knowledge-base text. By uploading it, you grant us a licence to process and host it strictly for the purpose of building and running your own twin, and to display your public twin page.

You confirm that the likeness and voice you upload are your own, or that you have written permission from the person they belong to. We never sell or license your likeness or voice to anyone else.

Creators and visitors alike must not:

• Upload someone else's face or voice without their permission, or impersonate any person or organisation.
• Use a twin to give medical, legal, or financial advice presented as professional counsel.
• Harass, threaten, or abuse a twin's operator or any other user.
• Attempt to bypass our safety guardrails, payment gating, or session limits.
• Upload unlawful content, or content that infringes anyone's rights.
• Scrape, resell, or re-host twin sessions or generated video without permission.

Every twin carries platform safety guardrails that we control and creators cannot disable. Guardrail violations are logged, and we may suspend or remove an account for serious or repeated breaches.

By uploading any face, image, video, or voice recording, you represent and warrant that:

• The face, image, video, and voice you upload are your own.
• You are at least 18 years old.
• You are not impersonating any other person, public figure, or brand.
• You will not upload anyone else's likeness or voice, even with their verbal permission, unless you hold their written authorization and provide it to us on request.

If your twin is a character (such as a cartoon, mascot or animated persona) rather than your own face, you represent and warrant that you created or own all rights to that character, including its name, artwork and design, and to the voice used. You may not use characters owned by or based on any other company, franchise, show, game or creator. If the voice belongs to a voice actor, you must hold their written authorization and provide it to us on request. Characters that infringe third-party rights will be removed and related earnings withheld.

You grant Twinly Lab a limited, non-exclusive licence to use your likeness, voice, and content solely to create, operate, display, and promote your AI twin. This licence ends when you delete your account, except as needed to keep the legal records described in our Privacy Policy.

New twins of real people require a live selfie and a spoken consent statement with a one-time code before publication. Character twins require rights attestations and spoken consent when using the creator's own voice. We may require additional identity verification or manual review. Twins awaiting approval or paused for review cannot start public conversations. We may refuse to publish, or remove, any twin at our discretion.

The following are prohibited on Twinly Lab:

• Impersonation of any person, public figure, or brand.
• Deceptive use of a twin, including misleading visitors about who or what they are talking to.
• Sexual content.
• Any likeness of a minor.
• Use of a public figure's likeness or voice without their written authorization.
• Characters, artwork or voices you do not own or hold written rights to.

If we find a violation of these terms, we may immediately unpublish or suspend the twin or account, withhold or reverse payouts tied to the violating twin, refund fans, and cooperate with law enforcement and with the person whose likeness or voice was misused.

You agree to indemnify and hold harmless Twinly Lab from any claims, damages, losses, and expenses (including reasonable legal fees) arising from the content, likeness, or voice you upload.

If you believe your likeness or voice is being used without your consent, use the "Report impersonation" link on any twin page or email aleks@servada.io. We review every report within 48 hours and may unpublish the twin while the review is pending. Repeat violators are permanently banned.

Sessions are time-limited; the limit is displayed before you begin. Free plan sessions last up to 2 minutes and are free for visitors. On Pro, visitors pay the per-conversation price shown on the creator's page before the session starts. Pro sessions last up to 10 minutes, with creator-set prices from $3.50 to $999 per conversation. Advertised prices include card processing, and checkout shows Conversation, Card processing and the total. The total includes processing on the full charge at 2.9% plus $0.30, rounded up to the next cent. Paid sessions require a completed checkout. Payments are processed by Stripe. We never see or store your card details.

Because sessions are delivered on demand, paid sessions are generally non-refundable. If a session fails for technical reasons on our side, contact us at aleks@servada.io and we will refund or re-run it.

A full conversation refund returns the entire amount charged, including card processing. Only the recorded creator payout is recovered from the creator. Historical payments retain their recorded amounts.

Free twins are free for fans and do not take payments. On Pro, creators keep their conversation price minus $3.50. Fans pay card processing, which is not part of the creator payout. Twinly Lab's allocation remains $3.50 before running costs. Payouts go through Stripe Connect. You must complete Stripe's identity and payout onboarding before you can charge for sessions; until you do, your sessions run as free previews. You are responsible for your own taxes on what you earn.

New creator accounts have a 14-day payout delay until 30 days after their first paid conversation and 10 paid conversations. A dispute restarts the delay. Refunded and disputed amounts are recovered from the creator's balance.

Free costs $0 per month. Pro costs $119 per month, or $99 per month billed annually at $1,188. There is no setup charge. Prices are in US dollars. The subscription is separate from fan payments for conversations.

The Pro plan is a paid subscription with no free trial. You are charged at checkout and then on each renewal. There is no auto-conversion from a trial, and no charge happens without a checkout you completed yourself.

You can cancel at any time from your dashboard, in the same number of steps it took to subscribe. Cancelling stops future renewals and keeps your Pro access until the end of the period you already paid for, after which the account drops to Free. Amounts already paid for an elapsed period are not refunded.

We work to keep the service running but do not guarantee uninterrupted availability. Features, pricing, and plan limits can change; we will give notice of material changes that affect a paid plan.

The service is provided "as is". AI-generated answers can be inaccurate, incomplete, or out of date, and you should not rely on them for medical, legal, financial, or other professional decisions.

To the fullest extent permitted by law, our total liability for any claim relating to the service is limited to the amount you paid us in the twelve months before the claim arose. Nothing here excludes liability that cannot be excluded by law.

You can request account deletion from your dashboard. Deletion may wait for active sessions, unsettled recent payments, refunds or disputes to be resolved. Deletion removes your public twin and retains minimal consent, financial and legal records. Your handle stays reserved. We may suspend or terminate an account that breaches these terms, misuses another person's likeness, or creates legal risk for us or our users. On termination we remove your twin, avatar, and voice clone as described in the Privacy Policy.

These terms are governed by the laws of the United States and the state in which Twinly Lab Inc. is incorporated, without regard to conflict-of-law rules.

Questions about these terms: aleks@servada.io. Twinly Lab Inc., United States.